PRIVACY POLICY

Thank you for reviewing our policies regarding any personal information you may choose to provide through our website. We take your privacy very seriously. We carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you’ve approved of such sharing in advance.

What Information We Collect
The following types of information may be collected at this website (if you volunteer it):

Your e-mail address
Your first and last name
Your street address, city, state and ZIP Code
Pertinent information specific to an event or activity (where relevant)

More About E-Mail & Postal Addresses
If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling, or writing us. To ensure that we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you’d like us to send a copy.

Periodic Updates
Please check this page for periodic updates on our policies regarding any personal information you’ve provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.

In-Store Pickup

All order are pickup in-store only. We are unable to ship any items at this time. Please call 916-783-1100 us with any questions. Orders go through a 5 step process:
Order Received >Verification>Fulfillment>Pick up ready complete.    

*Please note that proper identification and credit card used to make the purchase must be presented for verification of the purchase at time of pick-up.

Once the order is received please allow up to 48 hours for verification. Most orders will be ready within 1-2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away or have any special conditions we kindly ask that give us a call and speak with one of our sales experts. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged

 

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

RETURNS

If there is a problem with something you purchased from us you may return the item for a refund within 30 days of purchase with an original receipt in new condition, with original packaging and with all manuals and accessories if applicable. Please notify us ASAP via telephone or email hello@rvcyclery.com of the problem. Accepted merchandise returns may be subject to restocking fee. Returns over $100 must have a return authorization. Refunds will be issued in the same form of payment as originally used. 

Online purchases are subject to our standard policy above. Orders over 30 days from the date of purchase are not eligible for return. Online purchases may take up to 10 business days to process a refund if elgible.

There are no refunds on bicycles, labor, clearance items, closeout items or special order items. 

 

PRICES + INFO

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!